Returns & Exchanges
At Relaxo Footwears Limited, we strive to ensure every step you take is comfortable, which is why we offer a seamless 15-day return and exchange policy for all unworn merchandise. If you are not completely satisfied with your purchase, you can initiate a request through our online portal for a full refund or a size replacement.
Initiate Request
Log into your Relaxo account, navigate to 'My Orders', and select the specific item you wish to return or exchange within 15 days of delivery.
Quality Check Preparation
Ensure the footwear is unused, clean, and packed in its original branded box with all price tags and invoices intact.
Schedule Pickup
Once your request is approved, our courier partner will visit your address within 48-72 hours to collect the package at no additional cost.
Refund Processing
After the item reaches our warehouse and passes a quality inspection, your refund will be credited to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing