Frequently Asked Questions
Everything you need to know about your Relaxo journey.
How can I track my order status?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track it directly through the 'My Orders' section on our website.
What is the return and exchange policy?
We offer a 15-day return and exchange policy for all unworn footwear in its original packaging. Please ensure the tags are intact to process your request smoothly.
How do I find the right size for me?
Every product page features a detailed 'Size Guide' button. We recommend measuring your foot length in centimeters and comparing it to our chart for the perfect fit.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
Are Relaxo products covered under warranty?
Yes, our footwear comes with a limited 90-day warranty against manufacturing defects. This does not cover regular wear and tear or damage caused by improper use.
How long does delivery usually take?
Standard delivery typically takes 3 to 7 business days depending on your location. Express shipping options are available at checkout for select metropolitan areas.